FAQ

FAQ

How is Ponte Travels different from other travel agencies and tour operators?
Unlike travel agencies, we specialize in off-the-beaten path, custom designed itineraries and tours for individuals and small groups. Our focus is on sustainable tourism, with low environmental impact and high cultural interaction.

What to you mean by building bridges between cultures?
We feel that travel has the opportunity to forge bonds between differing cultures, with the belief that people are fundamentally not so different. If we can understand and trust each other, it will go a long way to solving many of the world’s problems. Which is why all of our trips strive to offer the opportunities to make personal connections with the communities we visit as well as give back to organization that are caring for the most disadvantaged in those communities.

How do you give back?
For each program that we offer, we make a 5% minimum contribution of the tour cost to an NGO operating in the countries we visit.  These organizations have been carefully selected based on their transparency, effectiveness and the work they are doing to improve the lives and futures of those most at risk.

Do you work directly with non-profit organizations?
Yes, we organize donor trips for non-profit organizations that function as both the opportunity to see the work they are doing as well as raise additional funds from a portion of the tour cost.

Are all your trips set departures?
Although we have a few set departures per year that we personally escort from Seattle, we also offer customized itineraries that are designed to your specific interests and needs – everything from cooking classes to yoga retreats and volunteer opportunities.

What about travel insurance?
We require that all travelers purchase basic emergency assistance, medical assistance and evacuation insurance when traveling with our groups. We also highly recommend buying additional travel insurance that covers trip cancellation and interruption, lost or stolen baggage, terrorism, natural disasters and more.  We are licensed agents of Travelex Insurance and would be happy to assist you with determining the best plan for your needs.

Will I need a visa and vaccinations?
We’ll send you all the information you’ll need as part of your detailed pre-departure packet.

If we’re traveling on an independent itinerary, what if we need assistance while overseas?
We work with expert agents and guides in the countries we visit who are specially trained to deal with unexpected issues and can provide  you with assistance 24/7.